Privacy Policy

Effective Date: 22-09-2025
Last Updated: 22-09-2025

Introduction
At Aadhar Hospital – Aadhar Health Institute, we are committed to protecting the privacy and security of our patients, visitors, and users of our website. This Privacy Policy explains how we collect, use, store, and safeguard personal and medical information when you interact with our website, services, and digital platforms. By using our website or services, you agree to the practices described in this policy.

Information We Collect
We collect information to provide efficient healthcare services and improve patient experience. The information collected may include:

  1. Personal Information
    • Name, age, gender, and date of birth
    • Contact details (phone number, email address, postal address)
    • Emergency contact information
  2. Medical Information
    • Medical history, diagnoses, prescriptions, and laboratory reports
    • Appointment history and treatment plans
    • Insurance and health scheme details
  3. Financial Information
    • Payment details for appointments, tests, or health packages
    • Bank details, credit/debit card information (processed securely via payment gateways)
  4. Website Usage Information
    • IP address, browser type, operating system
    • Pages visited, time spent, and navigation patterns
    • Cookies and tracking technologies (if applicable)

How We Use Your Information
The collected information is used for:

  • Scheduling and managing appointments
  • Maintaining electronic medical records
  • Billing and processing payments
  • Communicating important updates, test results, and reminders
  • Improving healthcare services and patient experience
  • Legal and regulatory compliance as per Indian laws and NABH guidelines

Sharing and Disclosure of Information
We value your trust and do not share your information with unauthorized parties. Information may be shared only under the following circumstances:

  • With authorized healthcare professionals within our hospital
  • With insurance providers for claims processing
  • With laboratories and diagnostic centers for medical tests
  • When required by law, court orders, or government regulations
  • With third-party service providers (e.g., payment gateways, IT services) under strict confidentiality agreements

Data Security and Storage
We take all necessary measures to ensure the security of your personal and medical information, including:

  • Secure servers and encrypted databases
  • Restricted access to authorized personnel only
  • Regular security audits and system monitoring
  • Protection against unauthorized access, loss, or misuse

Your Rights
As a patient or website user, you have the following rights regarding your information:

  • Access & Correction: You can request access to your data and correct any inaccuracies.
  • Consent Withdrawal: You can withdraw consent for processing your personal data, subject to legal and contractual restrictions.
  • Data Portability: You may request a copy of your data in a portable format.
  • Complaints: You can raise concerns regarding privacy or data protection by contacting us through our website or support channels.

Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and improve services. Cookies do not collect personally identifiable information unless you provide it voluntarily. You can choose to disable cookies via your browser settings.

Third-Party Links
Our website may contain links to external websites for informational purposes. We are not responsible for the privacy practices, content, or services of these third-party websites. We encourage users to read their privacy policies before interacting.

Retention of Information
We retain your personal and medical information only as long as necessary for providing healthcare services, complying with legal obligations, or fulfilling the purposes outlined in this policy. After this period, data will be securely deleted or anonymized.

Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors without parental consent. If we learn that information has been collected from a child without proper consent, we will take steps to remove it.

Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be posted on our website with the updated date. We encourage users to review this policy periodically.

Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us via our website or support channels.

Conclusion
Your privacy is a priority at Aadhar Hospital – Aadhar Health Institute. We are committed to maintaining the confidentiality and security of your personal and medical information while providing high-quality healthcare services. By using our website and services, you consent to the terms outlined in this Privacy Policy.